If you are a new client, please arrive 5 minutes prior to your appointment in order to fill out required paperwork.
Appointments arriving later than 10 minutes past your appointment start time will be shortened or rescheduled. If rescheduled, you will incur a 50% charge of the service total.
If you are scheduled for eyelash extensions or eyelash lifting, please arrive with clean lashes free of makeup. If a Lash Bath is required, please be aware it will cut into your total appointment time.
"No shows", cancellations or appointments that are rescheduled within 24 hours of your scheduled appointment time will incur a 50% of service total charge upon next scheduled appointment or immediately via invoice.
2 no shows will result in client termination.
Eyelash extension clients, on average, will be required to come for an infill every 2-3 weeks. In rare cases, clients may go longer before needing an infill. However, the average time between appointments is generally 2-3 weeks.
If you have less than 25% of your eyelash extensions remaining, a new set will be required.
Appointments requested outside regular business hours will incur a $15.00 charge unless otherwise stated.
If you are unsatisfied with the outcome of your service, a refund will not be given. Instead, you may have your lashes removed or we will schedule a complimentary appointment to attempt a correction.
5% of lash clients may have an allergic reaction. If an allergic reaction occurs, it will be necessary to seize future lash applications. Lashes may not be removed until the reaction has calmed. An allergic reaction will generally occur within the first 24-72 hours after application and will happen with repeated exposure to lash adhesive. Reactions can occur even after many years of receiving extensions.
If you are a receiving a fill after having your lashes previously done by another artist, please be advised that there is a chance you may require a new full set if your lashes are not able to be filled. In most cases, every lash artist uses different adhesives and lashes, and the end result of an outside fill may result in non-uniform looking lashes. If your lashes are able to be filled, you may incur an additional $10.00 charge, only if there is extra time needed/ if the appointment time scheduled was not sufficient enough.
Sometimes issues with retention occur. Generally this will happen when there is changes in the environment or if improper aftercare measures were taken. If you are having issues with retention, please contact me as soon as possible. Fixes will be done with in the first 5 days of your appointment. Please understand that in order to have good retention, you must also take good care of your lashes. Instructions will be given at the end of your appointment.
If you have any questions, please contact me as soon as possible.